Frequently Asked Questions
Everything you need to know about SOAR Running gear, shipping, and performance tech.
How do I choose the right size for my running gear?
SOAR garments are designed with a technical, athletic fit. We recommend consulting our detailed Size Guide on each product page, which includes chest, waist, and hip measurements to ensure optimal performance and comfort.
What is the expected shipping time for my order?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-12 business days. Express shipping options are available at checkout.
What is your return policy for performance apparel?
We offer a 30-day return window for all items in original, unworn condition with tags attached. Please note that for hygiene reasons, socks and underwear cannot be returned once the packaging is opened.
How should I care for my technical running fabrics?
To maintain the integrity of technical fibers and DWR coatings, we recommend machine washing on a cool cycle (30°C) with similar colors. Avoid fabric softeners and do not tumble dry; instead, hang to dry naturally.
Do you offer international shipping and customs coverage?
Yes, we ship worldwide. For many regions, including the EU and USA, we offer 'Duties Paid' shipping options so you won't face unexpected charges upon delivery. Check your specific region at checkout for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. Secure installment plans via Klarna are also available in select regions.